Bad Times AI Refund Policy

One-time purchases

Bad Times AI sells video packs and credit packs as one-time purchases. There is no automatic renewal, and purchased credits do not expire. Review the selected pack and final amount before paying. See pricing for the current options.

Confirmed generation failures

When a generation attempt is confirmed as failed, the credits deducted for that attempt or its applicable generation allowance are restored so you can retry. This restores your ability to generate; it does not automatically return money to your payment method.

A long wait, a temporary status error or closing the browser does not by itself confirm that generation failed. Check the existing order or private result link before starting another paid attempt. If a confirmed failure has not restored your allowance, contact support with the order reference.

Completed videos and unused credits

AI appearance and movement can vary. A completed video that does not match your preferences is not automatically classified as a failed generation. A new generation is a separate request and may use additional credits or allowance.

Unused credits or dissatisfaction with a completed result do not trigger an automatic cash refund. You may contact support for an individual review. We do not promise an unconditional refund or a fixed refund window.

Request a payment review

For a duplicate charge, payment without the expected purchase being credited, or another refund concern, contact support@badtimesai.dev or use the support page. Include:

• Your order reference and the email used for the purchase, if provided.
• The payment date and amount.
• A short description of the issue and relevant screenshots.

Do not send a full payment card number, card security code, password or private result token. We review cash refund requests case by case using the payment and generation records. Submitting a request does not itself approve or issue a refund. If a refund is approved, support will confirm the amount and processing details; the time it appears in your account depends on the payment provider and your bank.

Your rights and related terms

This policy does not limit rights that cannot be excluded under applicable consumer law. Read it together with the Terms of Service and Privacy Policy.