Bad Times AI Help & Support
Get help with Bad Times AI orders, credits, video generation and downloads. Contact support with your task ID. No account needed to read help.
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Yes, contact Bad Times AI at support@badtimesai.dev for task, payment, download or privacy questions. Keep your order or task ID and describe the current state. Do not send passwords, complete payment-card details or API keys. No fixed response-time guarantee is published.
How can I contact Bad Times AI?
Email support@badtimesai.dev for product, payment, task, privacy or correction questions. This mailbox belongs to the site operator. The website does not publish a guaranteed response time or promise round-the-clock live support. Include a short subject that identifies the problem, such as a missing download or an order awaiting confirmation.
What should I include for a generation problem?
Provide the task ID or order number, the approximate submission time and the error message you saw. Describe whether the task is queued, processing, completed or confirmed failed. A screenshot of an error can be helpful. Do not repeatedly create another paid request while the original task is still processing; the existing result page can be used to check progress.
What should I include for a payment question?
Guest packs: 1 video $7.99, 3 videos $19.90, or 8 videos $49.90. Signed-in packs: 50 credits $9.90, 105 credits $19.90, or 160 credits $29.90. Each 480p video uses 20 credits; purchased credits never expire.
What if I did not receive an email?
An email notification is optional and depends on the configured mail service. First check the private result page, because generation can continue without a notification email. Also check the inbox and spam folder associated with the address you entered. If you contact support, include the order number rather than forwarding sensitive payment documents or your full private result link unnecessarily.
How do I request a privacy or rights review?
Describe the relevant page, reference clip or task and explain the concern. If you are asking about an image containing you, identify the relevant result without sending unnecessary identity documents. Support can review a content concern, but this page does not promise a specific deletion deadline or a retention policy beyond the published privacy notice. Follow the Privacy Policy for the current data-handling information.
Does a failed generation automatically mean a cash refund?
No. A confirmed failed task restores its internal generation allowance so that it can be retried; this is distinct from a card or account refund. A slow queue, a temporary status error or an aesthetic concern about a completed clip does not by itself establish a confirmed system failure. Keep the existing order details and ask support to review the specific state before buying another attempt.
Bad Times AI pricing · Creation guide · Privacy Policy · Terms of Service
What if a Bad Times AI output needs review?
The current request is for a portrait 480p MP4 with no added watermark. This is an output instruction, not a guarantee about an unverified result. Contact support with the task ID and the moment you want reviewed rather than judging the complete clip only by its thumbnail.